Company or Organization
Almenta International LLC
Dr. Mary Ritz is a dynamic international corporate trainer, facilitator, and consultant with repeated success guiding leadership and team development, and customer management strategies for diverse organizations in industry sectors that include telecommunications, health, manufacturing, ICT, state government, financial services, and retail over the last 14 years.
She believes that for businesses to remain profitable and relevant, the customer must become the focal point of their strategies, henceforth her work in helping organizations become more customer centric. However, when all is considered, it becomes apparent that “people” (Teams & Leadership) are responsible for driving towards customer centricity and business in general. Consequently, Dr. Ritz has strategically adopted a systemic view by bringing the three human elements in the business mix: Customer Management, Leadership Development, and Team Development for business performance.
He areas of expertise include customer service, customer experience, customer centricity and leadership development that include workshops, training, speaking engagements, consulting, and coaching. She also assists organizations in team development by offering services such as conflict management, communication, conflict management, and negotiations among many.
Dr. Ritz holds a PhD in Business focusing on Customer Centricity, an MBA with a Concentration in International Business, and an undergraduate degree in Marketing. She is a certified John Maxwell speaker, trainer and teacher and is the author of Customer Centricity: Creating a Sense Making Framework for Developing Economies. She has had the privilege of working at an international level in North America and across Africa with small, medium, and large diverse organizations. Being a John Maxwell Teacher and Speaker, she also facilitates John Maxwell books and courses. A thought-provoking facilitator and consultant who uses innovative approaches that bring training and learning to life – thus successfully empowering people from the inside out.
When she is not working, she enjoys a good hike, reading, and spending quality time with family. She is a proud cat-mother of two tabbies. She loves giving back by serving and volunteering through her local community church.
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What is your business-related area of expertise?
Customer Service, Leadership, Motivational, Professional/Personal Development
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